Frequently Asked Questions
Do parents need to buy a jump ticket?
Parents do not need to buy a ticket if they are only supervising. If parents plan on participating in the activities then you will have to buy a jump ticket! If a parent is following a little jumper in just the Toddler Areas, a ticket is not required, only jump socks.
Are their age restrictions on any areas?
We have Toddler Areas restricted for the safety of our smaller jumpers, which the height limit is 42” and the age limit is 8 years and younger. These areas include the Toddler Trampolines, Playground, and Ballpit. Jumpers older than 8 years old are not allowed in these areas except for adults who are accompanying their children. Toddlers still have access to the rest of the park and are not limited to just the toddler areas.
Do you allow outside food or drinks?
No, we do not allow any outside food or drinks in our facility.
When does Glow Night happen?
Glow Night happens every night from 6pm till close.
Do you need special socks?
Jump socks with the rubber grips on the bottom are required for safety purposes. Jump socks can be washed and reused for your next visit!
Do I have to fill out a waiver even if I am over 18?
Yes, everyone that plans on jumping needs to have a waiver in the system no matter how young or how old.
Are all the activities included with a ticket?
All of our activities on the court are included in the purchase of a ticket. All arcade games and virtual reality rides are separate and need to be purchased additionally.
Do you sell gift cards?
Yes! We sell gift cards of any denomination, they are currently only available in store.
Do I have to fill out a waiver everytime I visit?
No! Once you fill out the waiver once, it stays in our system.
Are animals allowed?
Only service pets are allowed with legal documents, emotional support animals are not considered medical service animals!
Can I drop my kids off or do I need to stay?
Although it is not required, we do recommend all guardians stay and watch their own children while they are visiting us.
What’s included in a birthday party package?
All of our packages include 2 hours of jump and room time. We provide socks for the jumpers, along with water bottles and ice cream cups for each jumper. We also provide tablecloths, plates, cups, napkins, and silverware as well. The packages also include a specific amount of pizzas in regards to the size of the package. For more details about our parties, please visit our “Parties” tab!
How can I book a party?
You can book a party with us by either our website, by giving us a call, or you can book with us in person. All parties require a $100 NON-REFUNDABLE deposit. The remainder of the party must be paid off by the end of your party time.
How do you guys confirm the parties?
We confirm our parties via email. We send out our confirmation email 5-7 days before your party with us. The email contains two PDFs that go over all the details of your party such as your pizza order and information about your jumpers! We just ask for you to send them back to us no later than 5pm the day before your party.
Can I arrive early to decorate the room?
Due to the timing and set up of the party schedules, we cannot accommodate for access to the room any earlier than your scheduled party time. You will have plenty of time to set up decorations while the kids are out jumping! A party host will also be available to help you.
How early should we arrive for a birthday party?
We ask that party parents and guests of the party arrive 15-20 minutes before the start of your party to check in and to review all waivers for the guests. This will also account for any potential wait times.
Can I order more pizzas?
Yes, any additional pizzas must be placed no later than 5pm the day before your party. A large 1-topping pizza is $12 and a large 2-topping or speciality pizza is $22.
Can I bring my own food and drinks into a party?
Yes you are able to bring any food and any non-alcoholic drinks in, guests just need to stay inside the party room while eating. Please also keep in mind when bringing in extra food, room time is limited!
What if someone in my party has a food allergy?
Please reach out to us via email or phone to discuss the options available.
What happens if we have more jumpers than the package allows?
We charge $21 for any additional jumpers to a package, which covers the cost for the 1 hour of jump, socks, and the additional party supplies we provide like the water and ice cream.
Can I bring in my own decorations?
We provide tablecloths, plates, cups, silverware, and napkins. But we do allow personal decorations in all of our party rooms such as banners, table cloths, balloons, and more. We do NOT allow confetti, silly string, glitter or any thing of such matter at all. A $50 cleaning fee will be charged if these items are used in the party rooms.
What happens if we are late?
We ask that any party parent/party host that is running late please reach out to us via phone as soon as possible so we can try to plan for any accommodations we may be able to make. Unfortunately, for guests of a party that show up late, we cannot make any accommodations for extra jump time.
What happens if I need to cancel?
Please give us a call if you need to cancel your party booking. Unfortunately, at this time, all deposits are NON-REFUNDABLE.
Can I just bring in a cake and sit at a picnic table?
Unfortunately, we do not allow any type of food or drink at our picnic tables. Any food or drink may only be brought in if there is an active party booking in our system.